How to cancel an order
Sometimes an order needs to be canceled — for example, if terms have changed or work can’t be completed.
Customer can request a cancellation at any time and specify the reason. You’ll receive a notification about this directly in the order page.
If you agree with cancellation
If you believe that cancellation is justified (for example, work hasn’t started yet or terms really have changed), simply accept the request.
Once confirmed:
- order will be canceled,
- funds will be returned to the customer,
- customer will be able to choose another performer.
You’ll also see the reason for cancellation in notifications.
If you don’t agree with cancellation
Sometimes the situation is different —work is already completed, in its final stage, or you consider the reason for cancellation to be unfair.
In that case, you can decline the request and open a dispute.
To open dispute:
- go to the order page,
- click «Open dispute» in the upper-right corner,
- describe the situation and attach any evidentiary materials (preferably).
After that, the case will be forwarded to ZIO team for review. We’ll carefully examine all details and make an objective decision.