1. Introduction
This User Agreement ("Agreement") governs your use of the ZIO platform ("Platform", "Service", "We") operated by ZIO LLC TIN: 01303202510133
720017 Kyrgyzstan, Bishkek, Manasa prospekt, 9A.
By accessing or using our Service, you confirm your acceptance of this Agreement and agree to comply with all its terms.
2. Definitions
2.1. Platform - The website, mobile applications, and related services available at zio.me.
2.2. User - Any individual aged 18 or older who has registered an account on the Platform.
2.3. Account - Your personal profile created through registration, accessed using confidential login credentials.
2.4. Verified User - A User who has completed identity verification as described in Section 4.
2.5. Project - A task posted by a Customer seeking services from Verified Users.
2.6. Customer - User who posts a Project.
2.7. Performer - Verified User selected to complete a Project.
2.8. Wallet - Virtual account for financial transactions within the Platform.
3. Account Registration and Security
3.1. You must register to access full Platform functionality
3.2. You agree to provide accurate and current information
3.3. You are responsible for maintaining account security and confidentiality
3.4. Prohibited: offensive usernames, impersonation, or violation of others' rights
4. User Verification
4.1. Verification is required to become a Performer and access certain features
4.2. We may request identification documents to complete verification
4.3. We reserve the right to deny or revoke verified status at our discretion
5. Projects and Services
5.1. Customers may post Projects specifying requirements, deadlines, and budget
5.2. Prohibited Projects include those involving:
* Illegal activities
* Fraud, spam, or artificial traffic generation
* Unauthorized recruitment to external platforms
5.3. Performers may submit proposals for available Projects
5.4. Service fee (commission) applies to completed Projects as displayed on the Platform
6. Financial Terms
6.1. Multiple payment methods are available for Wallet funding
6.2. Withdrawal processing time: up to 4 business days
6.3. Internal transfers between Users may incur a 4% fee
6.4. Refunds are processed to the original payment method, minus applicable fees
7. Intellectual Property
7.1. Platform content, design, and software are protected by intellectual property laws
7.2. Users grant limited license for content necessary for Service operation
7.3. Commercial use of Platform materials requires prior written permission
8. Dispute Resolution
8.1. Users must attempt to resolve disputes directly first
8.2. Platform administration may mediate disputes at our discretion
8.3. Unresolved legal disputes will be handled in accordance with applicable laws
9. Liability and Service Modification
9.1. Service is provided "AS IS" without specific functionality guarantees
9.2. We are not liable for damages resulting from Service use or interruption
9.3. Users are solely responsible for content they post and its legal compliance
9.4. We reserve the right to modify, suspend, or discontinue any Service features
10. Agreement Updates
10.1. We may update this Agreement periodically
10.2. Continued use after changes constitutes acceptance of modified terms
10.3. Users will be notified of significant changes via Platform notifications or email
11. Contact Information
For questions regarding this Agreement, please contact:
Email: info@zio.me