Request management
Statuses: new, assigned, in progress, completed, closed. Priorities: urgent, normal, scheduled
ZIO ZIO for Business Services — Application management, Kanban, CRM
Manage requests, employees, clients, and money in one window. Buying one plan gives you all services
For cleaning services, legal services, accounting, security, HR agencies, logistics, IT outsourcing, management companies, consulting, service centers
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For whom
Service and business companies that need more than just a CRM – a system for managing requests, field employees, clients, and finances
Requests
Receiving, assignment, statuses, deadlines, closure
Employees
Field visits, tasks, schedule, hourly reports
Clients
Contracts, acts, service history, invoices
Analytics
Revenue, employee workload, service profitability
Services for Business Services
Key Features
Kanban for service
Board with request statuses. Drag and drop – the manager sees where the delay is
Gantt Charts
Employee field visit plan. See overlaps, downtime, overloads
Calendar
Specialist visits, client meetings, report submissions, contract renewal reminders
Knowledge Base-Wiki
Service standards, field visit checklists, act and contract templates, equipment instructions
Client portal
Client sees request status, completed work history, invoices, downloads acts. Can submit a request online
CRM
Client database: contracts, contacts, request history, debts, birthdays
Routing and geolocation
Link request to address, automatic assignment of the nearest employee
Communication and collaboration
A single space for the team, clients and internal standards
01
Interactive whiteboard
Field visit map, service areas, request distribution by district, employee workload plan
02
Chat AI
Answers client questions on the website: pricing, deadlines, available time slots. Doesn't burden dispatchers
03
Knowledge Base-Wiki
Service standards, client communication scripts, equipment instructions, work acceptance checklists
04
Documents
Contracts, acts, invoices, commercial proposals with collaborative editing
Tools for managing a service company
Request intake 24/7
Clients submit requests themselves – no dispatcher needed at night
Automatic assignment
Request goes to an available employee based on area and qualification
Finances and payments
Automatic reconciliation with cash registers and acquiring. Reports on revenue, accounts receivable, service profitability
Employee workload
Who is in the field, who is free, who is overloaded. Plan without downtime
AI Assistant
Analyzes request history, forecasts peak loads, recommends strengthening time slots
Tables and reports
Automated insights: revenue by service, employee workload, average ticket value, repeat requests
Our uniqueness
An operating system for service business in one plan. Requests, routing, client portal, AI chat, knowledge base. Nothing extra
FAQ
Got questions? We’ve got you
Everything important about the beauty salon platform is in one place
How are you different from others?
With client portal, request routing, AI chat on the website, and virtual assistants – all in one plan
Who was ZIO created for?
For cleaning services, legal services, accounting, security, HR agencies, logistics, IT outsourcing, management companies, consulting, service centers
How do you help manage employees?
Field visit planner, tasks on the board, knowledge base with instructions – a new employee gets up to speed in a day
What kind of integrations are there?
Booking widgets, website builder, mobile app, chatbots, messengers, telephony, cash registers, fitness trackers, and payment systems — everything syncs automatically.
How to start using ZIO?
Create an account, set up service types, add employees. All services are available immediately
What payment options are available on ZIO?
ZIO offers secure online payments with multiple options. You can pay in USD or crypto, depending on your preferences, and all transactions are processed safely within the platform
How much does ZIO cost?
ZIO offers 8 personalized pricing plans for different types of teams (from $ 4.6 to $ 10 per user) — choose your perfect fit. Learn more about it in